However, downgrades or dropping nights are not allowed at any time.If booking is made 14 days or less prior to arrival, then the entire balance will be charged at the time of booking. One change may be made 45 days or more prior to arrival. A copy of your valid driver’s license will also be required at check-in.Ĭancellation – Deposits are non-refundable for any reason. Pursuant to the provisions of the TN Code Annotated, Title 47, Chapter 18 and Title 62, Chapter 13, Section 62-13-104(b)(3), Subdivision (D)(i) Hidden Mountain Resort, Inc.Īccepted forms of payment include MasterCard, Visa, American Express, Discover Card, traveler’s checks, bank money orders, cashier’s check or cash. may use any funds received from guests immediately upon receipt of such funds. PLEASE VERIFY YOUR ARRIVAL AND DEPARTURE DATES AND BRING THE CONFIRMATION WITH YOU. If you do not receive a confirmation, please call our Front Desk to request one. Non-refundable Deposits of 50% are required at the time of booking.Ĭonfirmations will be mailed or emailed upon receipt of your deposit, noting your balance due at check-in. Reservations may be made up to two years in advance. You must be 25 years of age to reserve a 3-14-bedroom home. You must be 21 years of age to reserve a 1 or 2-bedroom home. Someone is available to take your call 24/7, or you may book online or walk in any time. Reservations may be made by phone, email, online, or onsite. Class A and Super C coaches are allowed at The Dell. We ask that you complete your set up prior to 9 PM on the day of your arrival. Guests of The Dell must unhook your coach and bring your car to the office for check-in. Guests who do not check out by 11:00 A.M. All Guests must Check-In at the East Main Office.Ĭheck-Out is before 11:00 A.M. There will be no compensation for units not available at 4 P.M. Our staff takes pride in making sure the units are clean & maintained prior to each Guest’s arrival, and therefore we do not allow Guests to enter units which are not yet cleared for Check-In. During peak seasons or inclement weather conditions, all units may not be ready by 4 P.M., and your patience is appreciated. We are open 24 hours, 7 days/week except for Christmas Day and Easter Sunday.Ĭheck-In is after 4:00 P.M. And we care about the professionals that work hard each day to accomplish the mission of our company.Our Main Office is located at Hidden Mountain East, 475 Apple Valley Road, Sevierville, TN, 37862. We also care about our homeowners, and we understand that most of them have worked hard to accomplish the dream of purchasing their own mountain vacation home, and we want to help them preserve that investment while simultaneously generating the best financial return. We want to help them find the perfect vacation getaway. We truly care about all guests because we know that most endure stressful lives back home, and they cherish the times that they can escape to a restful haven in these North Carolina mountains. Blue Ridge’s management team, led by CEO and Owner Adam Norris, General Managers Casey Ellison, Lisa Smith, and Erica Frazier all firmly believe that it is the mission of Blue Ridge to be a refuge for thousands of guests each year seeking respite in the beautiful mountains from their hectic lives.įounded in 2002, the company has succeeded with a singular mission: We strive to treat all homeowners, guests, and co-workers with the utmost care and respect. Blue Ridge Mountain Rentals is the High Country of North Carolina’s leading vacation rental company.
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